Real humans. Real patience. Real help.
One flat $99 session gets your phone, computer, printer, or streaming box working again — explained in plain English, by someone who won't rush you.
What can we help you with today?
Tap the closest match and we'll take you straight there.
Everything included for one flat $99
No hourly billing, no confusing tiers. Pick what you need help with — we'll handle the rest, patiently.
Phone & Computer Setup
New device? We'll set it up, transfer your contacts and photos, and show you the basics — no manuals required.
Book This HelpStreaming Made Simple
Netflix, Hulu, Disney+, YouTube TV — we get them all set up, signed in, and organized on one easy home screen.
Book This HelpPrinter Troubleshooting
Wireless connections, paper jams, and cryptic error codes — we untangle it so printing is one click again.
Book This HelpVideo Call Setup
Zoom, FaceTime, WhatsApp — see the grandkids' faces clearly with a setup that's ready before your next call.
Book This HelpOnline Safety & Scam Shield
Learn to spot scam emails and calls, and we'll tighten up your browser and account settings for real peace of mind.
Book This HelpDigital Photo Organizing
We sort your photos into albums, back them up safely, and can even help you order real prints to hold.
Book This HelpSmart Home Setup
Video doorbells, smart speakers, thermostats — set up correctly and explained without the tech jargon.
Book This HelpPassword & Account Recovery
Locked out? We'll help you regain access safely and set up a password manager so it doesn't happen again.
Book This HelpSocial Media Help
Facebook and Instagram set up your way, with privacy settings so only the people you choose can see you.
Book This HelpEmail Cleanup
We stop the spam, organize your inbox into folders, and show you how to send a photo attachment with ease.
Book This HelpThree simple steps, start to finish
From booking to "it's fixed," most sessions wrap up in under an hour.
Book your session
Choose a time online or call us directly. Tell us what's going on — no account or app required.
We talk it through together
A real person calls you at your scheduled time and walks through the fix over the phone or a simple screen-share.
Solved — with notes to keep
We follow up by email with plain-English steps, so you'll remember exactly what we did next time.
One price. Everything included.
No surprise fees, no confusing add-ons — just help, guaranteed.
The SilverKey Session
Up to 60 minutes, one-on-one, on any device you own.
- Up to 60 minutes of one-on-one help
- Works on any phone, tablet, computer, or TV
- Written follow-up notes emailed to you
- A family member is always welcome to join the call
- 100% satisfaction guarantee — fixed, or it's free
Our fixed-it-or-free guarantee
If we can't resolve your issue in the session, you don't pay a cent. That's how confident we are in our team — and it's been true for over 40,000 sessions.
Ready when you are.
Fill this out and a real person from our U.S.-based team will call you back within one business day to schedule your session — usually much sooner.
No pressure, no obligation — just tell us what's going on.
Concierge-approved devices
Every product ships pre-configured and tested by our team — or bundle one with a session and we'll set it up together, live.
Concierge-Ready Tablet
Pre-loaded with your family photos and video-calling apps already signed in. Turn it on and it's ready.
Big-Button Emergency Phone
Oversized buttons, a loud clear speaker, and a one-touch emergency contact button built right in.
One-Touch Video Call Hub
A dedicated screen with photos of loved ones — press a face to start the call. No app, no login, no fuss.
Memory Frame Photo Display
Family members send photos straight to the frame from their own phones — new pictures appear automatically.
Ready-to-Watch Streaming Stick
We sign in all your streaming services before it ships, so it's ready to watch the moment you plug it in.
SilverKey Membership
Unlimited phone support, priority booking, and one included session every month — cancel anytime.
What our members say
Twelve thousand seniors and counting have found their tech patience partner.
"I was ready to throw my laptop out the window. The gentleman on the phone walked me through it slower than my grandson ever would, and now I video call my daughter every Sunday."
"They set up my new tablet with all my photos already on it. I didn't have to do a single thing except turn it on."
"I almost fell for an email scam. My helper spent extra time showing me exactly what to watch for going forward. Worth far more than $99."
Frequently asked questions
Still unsure? Reach out through the form below — a real person always answers.
Not at all. Our sessions are designed so you can follow along entirely on your own — though family members are always welcome to join the call if you'd like the company.
If we can't resolve your issue within the session, you don't pay — that's our fixed-it-or-free guarantee. We'll also schedule a free follow-up if more time is needed for a complex issue.
Yes. Every team member passes a background check, sessions are never recorded, and we never ask for full passwords or financial account numbers over the phone.
iPhone, Android, Windows, Mac, iPad, Amazon Fire tablets, Roku, Apple TV, Chromecast, and most major printer and router brands.
Fill out the short form on this page and a real person will reach out to schedule a time that works for you, usually within one business day.
Sessions are remote, by phone or simple screen-share, so we can help you the same day no matter where you live. In-home visits are being piloted in select cities — ask us if it's available near you.
Absolutely — many family members book and pay for a parent's session directly, and are welcome to join the call as well.
No problem — a phone-only call works just fine too. Our helpers are used to talking you through every step by voice alone, button by button.
Built for patience, not upselling.
SilverKey started in 2019 after our founder spent a weekend teaching her own mother to video call — and realized how few tech companies actually design for older adults. Every helper on our team is trained specifically in plain-English, no-rush support, and every one of them is based right here in the United States.
We don't sell your data, we don't push unnecessary upgrades, and we never make you feel silly for asking a question twice.
Your next call could be your easiest one yet.
Join thousands of members who've stopped dreading their devices — one patient session at a time.